Privacy Policy

We collect account information such as name, email address, workspace details, and login information needed to provide the AlignChat service.

When you connect WhatsApp Business, Shopify, Shiprocket, or other integrations, we store the credentials, account identifiers, webhook settings, and related configuration needed to operate those integrations.

We process customer conversation data, contact details, message templates, automation events, order data, checkout data, shipment updates, and delivery status information when these are sent to AlignChat by connected services.

We use information to provide live chat, WhatsApp Business messaging, template sending, automation workflows, customer support tools, reporting, and commerce integration features.

We use webhook and event data to trigger configured automations, update message status, show conversation history, and help users manage customer communication.

We may use operational logs to monitor reliability, prevent abuse, debug issues, and improve service performance.

AlignChat uses Meta APIs only to support features requested by the business user, such as connecting WhatsApp Business accounts, sending approved templates, receiving webhook events, and managing customer conversations.

We do not sell WhatsApp message data. We do not use WhatsApp data for unrelated advertising purposes.

Businesses using AlignChat are responsible for obtaining proper consent from their customers before sending messages through WhatsApp.

We share data only when required to provide the service, such as sending messages through Meta WhatsApp APIs or communicating with connected commerce and delivery platforms.

We may share information with infrastructure, hosting, analytics, security, and support providers who help us operate AlignChat.

We may disclose information if required by law, regulation, legal process, or to protect the rights, safety, and security of AlignChat, our users, or others.

We retain account, integration, message, contact, and automation data for as long as needed to provide the service or as required by law.

Users may disconnect integrations or request deletion of workspace data by contacting us. Some records may be retained for legal, security, backup, or audit purposes for a limited period.

We use reasonable technical and organizational measures to protect data, including access controls and encryption for sensitive integration credentials.

No internet-based service can be guaranteed to be completely secure, but we work to protect data against unauthorized access, loss, misuse, and alteration.

You can update or delete contacts, disconnect integrations, revoke third-party access, and manage automation settings from your AlignChat workspace.

You may contact us to request access, correction, export, or deletion of personal data, subject to applicable legal and operational requirements.

For privacy questions or data requests, contact us at support@alignlabs.xyz.