Ecommerce
Answer stock questions, share order status, manage returns and recover abandoned carts from WhatsApp.
WhatsApp-first business OS - AlignChat
Turn WhatsApp into your AI sales, support and automation workspace.
Reply faster, recover carts, send order updates and manage every customer from one official WhatsApp workspace with AI replies, campaigns, templates, Shopify updates and Shiprocket delivery events.
Built for Indian brands where customers buy, ask, complain and follow up on WhatsApp first.
AlignChat WorkspaceAurora Naturals
12 open chatsConnected WhatsApp numberQuality: High
Search conversations
RI2
Ritu Sharma
2mIs the 250ml pack back in stock?
KA
Karan Mehta
9mOrder #10428 - where is my parcel?
DE1
Devi Textiles
24mNeed a bulk quote for 40 units
AN
Anaya Studio
1hCan I book installation tomorrow?
Ritu Sharma
Customer window open
Is the 250ml pack back in stock? Also can you deliver today?
Yes, it is available. I can create the order now and send a payment link.
Great. Please send it to my saved address.
Done. Your order update will arrive here on WhatsApp.
Trusted operating layer
Official WhatsApp workflows, with AI your team can control.
Built for teams that need speed, source-aware answers, compliant templates and clean handoffs.
Official WhatsApp Business API
Meta-compliant templates
Source-aware AI
Human handoff
Shopify + Shiprocket ready
Workspace isolation
Industries
Built for the teams already closing business on WhatsApp.
Services
Capture leads, confirm bookings, send reminders and move high-intent chats to the right person.
Support
Resolve FAQs, collect ticket context, escalate sensitive cases and keep every handoff traceable.
The problem
Your WhatsApp operation is five tabs deep.
Inbox tools, template sheets and support notes are scattered.
Customers expect fast, accurate replies from the same number.
Manual follow-ups lose context after the first chat.
Campaigns, flows and handoffs are hard to trace end to end.
Product loop
Connect, remember, reply and grow from one workspace.
01 - Connect
Bring your official WhatsApp number online.
Use Meta embedded signup, then manage numbers, templates, webhooks and quality status in one AlignChat workspace.
02 - Remember
Turn your website into Brand Memory.
AlignChat learns products, policies, FAQs, offers, tone and support rules so replies stay grounded in your business.
03 - Reply
Let AI answer with context.
Handle product questions, lead qualification, order lookups and support queries while keeping handoff ready.
04 - Grow
Broadcast, automate and improve.
Launch campaigns, trigger flows, recover carts, send updates and learn from every conversation gap.
Everything in the box
The WhatsApp stack your team actually needs.
Shared WhatsApp Inbox
Live customer conversations, unread queues, customer history, direct replies and template sending.
AI Bot
Answers product questions, qualifies leads, collects context and pauses when a human should take over.
Brand Memory
Website, catalogue, FAQs, policies, offers, voice and source-linked answers in one knowledge base.
Templates
Generate starter drafts, preview, edit, submit to Meta and sync approval status.
Campaigns
Segment contacts and send approved broadcasts without spreadsheet chaos.
Flows
Automate cart recovery, lead follow-ups, booking reminders, support updates and custom events.
Integrations
Production channels connected to WhatsApp workflows.
Meta WhatsApp Business API
ReadyConnect official WhatsApp numbers, profile, quality status and webhooks.
Shopify
ReadySync catalogue and use order, cart and product events inside WhatsApp flows.
Shiprocket
ReadyPush shipment created, out-for-delivery and delivered events back to customers.
Custom Event API
ReadyUse secure event keys from your own stack to trigger flows and templates.
Operations control
A cleaner control room for every WhatsApp action.
Every reply, automation and handoff stays visible enough for a real team to trust.
AI confidence rules
Pause low-confidence replies, require source checks and route sensitive chats to a person.
Live handoff queue
Assign conversations with full customer context, unread state and team ownership visible.
Template approval tracking
Track draft, pending, approved and rejected WhatsApp templates from one place.
Broadcast delivery logs
Review campaign recipients, delivery state and replies after every approved send.
Event trigger history
See which Shopify, Shiprocket or custom event started each automation.
Workspace data separation
Keep every brand, number, team and customer record isolated inside its workspace.
Get started
Launch your WhatsApp workspace in minutes.
Create a workspace, add your website, generate starter templates, connect WhatsApp and let your team manage customer conversations from one place.