WhatsApp-first
Built for businesses where customers already ask, buy, complain and follow up on WhatsApp.
About AlignChat
Software for how India actually talks to customers.
AlignChat is a WhatsApp-first business operating system. Indian businesses close orders, answer product questions, confirm bookings and resolve complaints on WhatsApp, usually across a personal phone, a broadcast tool and a spreadsheet.
AlignChat puts that operation on the official WhatsApp Business API: a shared inbox, an AI bot grounded in your own catalogue and policies, Meta-compliant templates, campaigns and event-triggered flows connected to Shopify, Shiprocket and your own systems.
We build for teams that treat WhatsApp as a revenue channel and need control, context and auditability, not unofficial automation.
AI with control
The bot answers from real sources, pauses when unsure and hands off sensitive conversations.
Operations, not gimmicks
Inbox, templates, flows, memory, campaigns and integrations are treated as one product.